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Our Clients Speak ... The Good, The Bad, and The Ugly

 

Re:Complaint about your products

Dear Alex Kabbaz,

I wanted to complain about the products you offer on your web site. Having tried your products, I have been compelled to throw away many of the accessories that I had accumulated prior to discovering your site, so they may be replaced by your wares.

Actually as you can probably tell, I love what I have purchased from you, and I wanted to thank you. It is a pleasure to do business with people who hold quality paramount. While your shirts are beyond my means at the moment, you have turned me onto custom shirts, and I hope to one day be able to have you as my tailor in the future.

Thanks again,

Eric L.


 

Sirs,

I just ordered a second set of underwear and must say that the fabric is ineffably soft and smooth -- and even more so after a run in the washer. It is truly wonderful stuff and wanted to thank you for carrying it.

Also, I was wondering whether you carry the woven boxers. I ask because I did not see them on your site, so I tried to order them from adifferentsite.com. I should emphasize "tried", for I ordered from them and got the wrong item. Even when they tried to correct the order, I did not receive the plain broadcloth boxers. Alas! It would seem that not everybody's customer service is up to yours! Many thanks again for the excellent experiences!

Cheers,

Steve


     

Alex,

Just opened my order for the twelve pairs of underwear and found a gift of an extra pair of boxer briefs. Thanks so much. Your company has always been a pleasure to work with. I'll be back for socks soon.

Thanks again.

Dan S.


 

Hi Alex,

My order arrived today. I've never seen socks and a pair of underpants packed so beautifully! Thank you.

The sample briefs fit just fine. I will wear and wash them a few times before I decide whether to order more. I gather I should wash in cold water and hang dry? Assuming I care for them this way how do they hold up? I must say they seem quite delicate. I would need to get a reasonable life out them at this price.

David


     

Dear Alex,

This morning we received a very nice surprise with the delivery of a shirt and leggings with your compliments.

This was very much appreciated and we thank you for your generosity.

We have enjoyed doing business with you, have loved our CustomShirt1 products and we look forward to many more purchases in the future.

My wife and I wish you and your family the very best for the New Year.

Kind regards,

Howard S.


 

Dear Alex,

Thank you so much for the socks!!! They are all wonderful but it was so nice of you to send me an extra pair for my birthday--I just loved getting them!!! I hope you are having a terrific fall so far.

bye for now,

Lydia B.


     

Dear Alex Kabbaz,

Thank you for sending the lingerie (including this seasons', which you kindly included), and your note, which arrived today.

As always very satisfied,

Yumi S.


 

JANA L has sent you the following message:

Question regarding order #1234567890:

You have treated me in a truly outstanding manner and would like your customers to know so they can appreciate it. If there's anything I can do please let me know. Thank you so much for being so good to me.!

Jana


     

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