Happy You / Happy Us Guidelines
If you are
unsure of anything, please order only one of each of the two or three you think may be your
final selection. Remember, we're issuing store credit and not a refund, so do not order more than you think you will
want in total.
No matter what, if you are ordering
one of something with the possibility you may wish to exchange
it, be sure to let us know at the time of the order by using
the message box on the Checkout form.
A word of extreme importance regarding briefs, panties, or boxers: It is against the law to return intimate
items containing a crotch which have been tried on or worn. If you
want to try two different sizes, be sure
to request a disposable cotton try-on panty with your order. Wearing this while trying on the two sizes will
keep them from touching your skin and thereby comply with the law. Returned bottoms are given a chemical bio-test.
If they do not pass we cannot accept them back and no credit will be issued.
Use the message box on the Checkout form to request the
Notify us at by using our Contact Form.
This is essential! Simply tell us which item you
are exchanging and how it is coming (UPS, FedEx, Postal Mail, etc.). That way we'll keep an eye out for it and
let you know if it doesn't arrive. If you are using the mail, we strongly advise you to use trackable mail as we
cannot be responsible for items lost in transit. If you have not contacted us in advance
received items will be held for 30 days and then discarded.
You will find it much faster either to speak with us in advance or to place a new order
for the correct item and then await credit for the item being exchanged as returns usually require 2-3 weeks
to arrive and be processed..
Send the item, neatly folded, in its original packaging with all tags to the following address:
Kabbaz-Kelly at Artists' Woods, 403 Abrahams Path Box 594, Amagansett, NY 11930. The phone is 631-267-7909.
BE SURE TO INCLUDE THE EXCHANGE FORM (download below) with your name, a copy of the invoice
(we always supply two copies) and anything else you would like us to know. Do not return disposable try-on
panties - just discard them.
If you have already placed an order and paid for the replacement item, we'll credit your account.
If not, we'll ship the replacement item. Standard domestic shipping rates (UPS $8.95) or the appropriate
international rate will apply to sending your replacement item and will be charged to the account originally used
for the purchase unless otherwise requested.
If the item was a gift, be sure to include the gift-giver's name and address!
Items for exchange must be like new, in their original packaging, and with all tags attached..
All items containing a crotch will be bio-tested and no credit will issue for items which
fail the test. These items will be discarded or returned to you at your expense.
Be sure to send the item to be exchanged back within 15 days. Items received after the 15 day
limit will be assessed a 25% restocking fee if they are accepted due to extenuating circumstances.
If for some extraordinary reason, such as the untimely passing of a client between ordering and
receipt, an item is refundable, a 25% restocking fee plus all freight costs both outbound and inbound
(if we paid for the return freight) will be charged.
Yes, we know these policies are
stringent. The exceptionally high-quality items we offer are
made in extremely small lots. As soon as you order an item,
we contact the artisan and put a replacement item into work.
Given the costs of the merchandise we carry, we simply
cannot afford to have more in stock than we believe we can
sell in a reasonable timeframe. If you are courteous and
cooperate with our Happy You/Happy Us methods, we shall go
the extra mile to ensure your complete satisfaction. If you
prefer to treat us like a department store selling mass-made
merchandise from China, we would rather you not order in the
first place. Our small group of artisans depend upon us
treating their time and extraordinary abilities with
CLICK HERE TO DOWNLOAD OUR EXCHANGE FORM(.pdf) Click Here to CONTACT US